The consultation, selection of hair, application of extensions, aftercare advice given/heeded, selection & use of products by the salon or client are all factors beyond our control, falling within the jurisdiction of the salon/client contract and are thus the absolute responsibility of the salon.

We are unable to guarantee performance of the Royal Mail or other courier services and cannot be held liable for non-delivery of goods faithfully despatched.
We recommend that you do not book your client in until you have received and checked the goods ordered. You need to allow yourself time to check your order and rectify any colour discrepancies before your client arrives for his/her appointment.
Always allow yourself time to return goods if they are considered incorrect to avoid problems with the client appointment. Nothing can be done on the day.

Whilst Racoon will always exercise due diligence in fulfiling customer orders and keeping to timescales, etc, our liability will always be limited to the value of the goods supplied. If you are not prepared to accept the goods under these conditions, please return them to us, as supplied, for a full refund.